There is absolutely no doubt that the difference between the salespeople that are successful and those that are not is their ability to maintain relationships with clients. For those that are able to establish strong follow up relationships, the customers become very loyal to them. There is the need therefore to appreciate the value of a follow up sales letter. This is because it has the ability to boost your referrals, response and retail. Let us therefore examine some of the important issues with regards to a follow up sales letter.
One of the important tenets of a follow up sales letter is your ability to provide the potential customer with something considered of value for free. This could range from things like promotional materials, catalogue, manual or even an item that would help in the maintenance and care of the product. This could also be a great chance to provide them information about any upcoming special offers. You should able to explain where and how they can get access to these special deals.
Moreover, if purchase has ever been done by the customer, the follow up sales letter should offer some supplemental information about the bargain. Do well to let the person understand the maintenance and proper care of the product or service and what to do when there are problems. For the products that have a warranty, there should be enough information concerning the deadlines, procedures and details with regards to the warranty. In addition, there is the need to remind him or her of any guarantee that your company has.
One of the most important components of your follow up sales letter which can never be overemphasized is to thank your client for doing business with you. You must be able to express you immense gratitude in no mean words. His or her selection of your products or services should be well complimented. Moreover, the letter can also bring out anything that is specific that he or she did to assist in making the transaction a successful one. Indeed this one step would go a long way to help if your company includes recruiting people to work under you or with you. Aside this, it helps the customer to always remember you since you have been able to single out something that he or she does very well.
In writing these follow up letters for sales purposes, one of the things many people forget is the tone of the letter. Under normal circumstances, you should not use formal language. Make sure that the tone is as conversational as much as possible but never go to the extreme. There is no doubt that a good sales follow up letter would have a combination of the formal and informal sides of language usage. What this depicts is your level of professionalism and ability to be easy going as well. You can assume that the customer is before you and then write in such a stance to show how you feel.